AI & Decision Sciences

AI you control.Returns you can measure.

Compute and frontier models are rented — identical for you and every competitor. Control is the only part that compounds. We build the data foundations, design the AI-driven processes, and architect the enterprise AI you own.

Built on Trust. Measured on Impact.

Thembian Systems — Built on Trust. Measured on Impact.
200+
Combined man-years of enterprise delivery
6 wks
From scoping session to a working solution on your data
9
Enterprise AI solutions built & deployed
What we build
Data Foundations/ AI-Driven Business Processes/ Custom Enterprise AI Architecture/ Delivered Globally
The Problem

Every organisation has tried AI. Most are still waiting for it to show up in the P&L.

The investment happened. The P&L impact didn’t follow — because value doesn’t live in the model everyone rents. It lives in the application layer you own and control, on data only you have.

70%
cannot demonstrate measurable AI impact to their board
91% of enterprises now use generative AI. Yet most cannot show the board a number. That is not a technology failure — it is a delivery and accountability failure.
Source: RSM Middle Market AI Survey 2025
39%
report measurable EBIT contribution from AI
Boards are no longer satisfied with adoption metrics. They want AI in cost, margin, or revenue. Only a minority can make that case today.
Source: McKinsey State of AI 2025
34%
have no clear AI strategy beyond the pilot stage
Pilots start, results are presented, then nothing moves to production — because no firm stays accountable for the outcome.
Source: McKinsey State of AI 2025
The window is open — and it’s closing. Adoption is near-universal; the advantage is concentrating in the few who move first and rebuild around AI.
~3×
more likely that AI leaders have rebuilt workflows on their own data
60–70%
of employee time is automatable with today’s AI

Source: McKinsey State of AI 2025 · The Economic Potential of Generative AI. Figures are indicative ranges.

Every organisation I’ve worked with has tried AI. Most are still waiting for it to show up in the P&L. The gap between investment and return is where Thembian Systems lives.
Suresh Satyamurthy
Co-Founder & CEO
What We Do

Three engineering disciplines. From foundation to production.

We don’t lead with models — we lead with the disciplines that make models work, and we stay accountable across the full lifecycle: Design, Development, Deployment, and ongoing Support & Maintenance.

01

Building the Data Foundation

Data made AI-ready — governed, integrated, retrieval-grade.
  • Cloud-native lakehouse, warehouse & operational stores
  • Ingestion & integration — batch, streaming, CDC, ERP/CRM APIs
  • ETL/ELT, transformation & data-quality frameworks
  • Governance, lineage, cataloguing & role-based access
  • Vector stores, embeddings & feature stores
  • RAG-ready bases over structured + unstructured data
02

Design of AI-Driven Business Processes

Workflows re-engineered around AI, not bolted on.
  • Process discovery, mapping & automation-fit scoring
  • Agentic & multi-agent workflow orchestration
  • Human-in-the-loop, exception & escalation handling
  • Prompt, context & tool/function engineering
  • Decision automation & straight-through processing
  • Evaluation harnesses, KPI & ROI instrumentation
03

Custom Enterprise AI Architecture

A reference stack tuned to your security & economics.
  • Model strategy — selection, routing, fine-tune vs. RAG
  • Private / VPC / on-prem; data residency & sovereignty
  • Security & compliance by design — SOC 2, GDPR, DPDP
  • LLMOps — CI/CD, observability, drift & cost control
  • Guardrails, policy enforcement & audit trails
  • High availability, scale & ERP / CRM / IAM integration
One delivery model · end to end
01
Design

Discovery, architecture blueprints, PoC & business case.

02
Development

Data pipelines, agents, integrations & evaluation.

03
Deployment

Hardening, security review, go-live & change management.

04
Support & Maintenance

Monitoring, tuning, model refresh & SLAs.

How We Build

Architecture that keeps AI inside your walls.

Two reference patterns we deploy so the intelligence, the data, and the economics stay under your control — the application layer you own, not a metered black box.

Pattern 01

Fine-Tuned Small Language Models per Business Function

One base open model, many specialized LoRA adapters — each tuned to match or beat a general frontier model on its own narrow task, served from inside your network.

🔒 Enterprise VPC / On-Prem — No External Egress
Business Requests
Contracts, support, code, triage
API Gateway
Task router
Base Open Model + Multi-LoRA
Llama / Qwen / Mistral — served via vLLM
Specialized Response
Contracts LoRA
Support LoRA
Code Review LoRA
Ticket Triage LoRA
Trained by
Curated Enterprise Training Data
LoRA / QLoRA Fine-Tuning
Axolotl / Unsloth
Advantages
  • Task-tuned 3B–7B models match or beat frontier models on their job
  • New business function = a new adapter, not a new model
  • Low latency, small footprint — runs on modest on-prem GPUs
Cost Efficiency
  • One base model in memory; adapters swap per request
  • Fine-tuning is a one-time run, not a recurring per-token bill
  • Cost becomes fixed, predictable infrastructure spend
Data Security
  • Training data and inference stay inside your network
  • You control the corpus, model weights, and versioning
  • Complete audit trail; no third party retains prompts or outputs
Pattern 02

Hybrid Gateway — Semantic Caching & Tiered Routing

Every query gets the cheapest model that can answer it correctly — a frontier LLM becomes a rare, tightly-governed exception, reached only after sensitive fields are redacted.

🔒 Enterprise-Owned Gateway — Controls Every Routing Decision
User / App Query
Gateway
LiteLLM / Portkey
Semantic Cache
Redis + GPTCache
Complexity Router
Classifies intent
Tiered Model Pool
Tier 1 · Small Open Model
Tier 2 · Larger Open Model
Tier 3 · Frontier API
rare fallback — PII-redacted only
Sensitive fields are redacted or anonymized by the gateway before any query is permitted to reach the Tier 3 external frontier API.
Advantages
  • Every query gets the cheapest model that answers it correctly
  • Repeat questions are served from cache with no re-inference
  • The frontier LLM is a governed exception, not the default
Cost Efficiency
  • Semantic caching alone typically cuts token spend 30–50% on repetitive workloads
  • Bulk traffic runs on the cheapest sufficient open model
  • Frontier calls are pay-per-rare-use only
Data Security
  • Routing, caching & classification happen inside owned infrastructure
  • PII redacted before any query can leave the boundary
  • One gateway becomes a single policy-enforcement point

The pattern varies. The principle doesn’t: the application layer — and your data — stays yours.

Discuss Your Architecture
Solutions We Have Built

Every Decision. One Discipline.

A portfolio of enterprise AI solutions, each built on data the enterprise already has — delivering a working system in weeks, not a technology project in quarters.

Flagship · up close

DocGenie.

Every invoice. Verified.

Finance teams accept thousands in errors every year because manual invoice validation is slow, fragmented and unscalable. DocGenie picks up invoices automatically, runs a four-layer validation — vendor, document, content, payment — and flags every mismatch before a rupee leaves the building.

01 · Command Center

Live pipeline dashboard & severity alerts

02 · Invoice Inbox

Email auto-pickup (IMAP), PDF & Word

03 · 4-Layer Validation

Vendor · Document · Content · Payment

04 · Physical Verification

9 mismatch types, warehouse interface

3–5%
of invoices contain errors — now caught before payment
₹18L+
annual overpayment exposure addressed
12 hrs
lost per AP team per dispute — recovered
68%
of suppliers send repeat errors — now flagged automatically
Pillar 01 — Financial Intelligence
Where is the cash, where is the risk, and what is the portfolio really worth today?
CreditIQ · DocGenie · Portfolio Pulse
Pillar 02 — Operational Intelligence
Are the assets in the field performing, and is the customer experience consistent?
PulseIQ · Service & Ratings IQ
Pillar 03 — Trust Intelligence
Can every document the enterprise signs, files, or receives actually be trusted?
TraceIQ · Doc Authentication
CreditIQFinancial
Credit Risk & Receivables Intelligence
From reactive collections to predictive, autonomous credit management. An AI agent scores risk, issues early warnings 30–60 days ahead, and acts on collections.
Outcomes40–60% overdue AR reduced · 3× faster credit decisions · ₹2–5 Cr bad debt saved per ₹100 Cr · 70% collector effort automated
Portfolio PulseFinancial
PE / VC Portfolio Intelligence
Real-time, fund-level monitoring across 10–30 portfolio companies — replacing a patchwork of Excel models, email MIS decks and delayed filings with one live view.
OutcomesReplaces stale annual-report reviews · closes the 6–9 month reporting lag · cuts the 4.2 hrs to compile a quarterly brief
PulseIQ™Operational
Predictive Device Support Intelligence
Diagnostic devices across 30+ countries fail without warning. PulseIQ shifts support from reactive to predictive, in 10+ languages, catching failures days ahead with ML telemetry.
Outcomes34% of failures preventable · days of downtime removed per incident · language-barrier delays eliminated
Service & Ratings IQOperational
Post-Sale Customer Experience Engine
Scores field partners on install quality and CSAT, runs a Day-7 / Day-30 recovery loop, and rebuilds public reputation before complaints surface online.
OutcomesSub-4 ratings assigned an owner within 2 hours · reputation recovered before brand damage · review scores lifted
TraceIQTrust
Material Traceability for Manufacturing
A QR thread on every drum, roll and finished unit. Each handover writes a timestamped event, so any unit traces backward to its inputs or forward to its destination in one scan.
OutcomesBackward & forward trace from a single scan · recall response in minutes, not days · runs on existing GRNs & dispatch records
Doc AuthenticationTrust
4-Layer Tamper Signature
A tamper-evident signature under 5 KB that travels with any document the enterprise signs, files or receives — so authenticity can be proven anywhere, instantly.
Outcomes4-layer tamper signature under 5 KB · verify authenticity in one step · no heavyweight PKI to manage
ProcureIQ
Strategic Sourcing Intelligence

Takes a requirement from Bill of Quantities to signed PO — auto-sends RFQs to capability-verified suppliers, normalises bids apples-to-apples, ranks L1/L2/L3, and drafts the PO behind an enforced control gate.

InsightIQ
Enterprise Analytics

Turns the ERP from a system of record into a system of insight — a cleansed cloud warehouse, a semantic layer so every metric means the same thing, and self-service BI with no vendor ticket.

Portfolio & more
One advisor, many solutions

A growing portfolio across finance, operations and trust — each running on data you already own, each delivered with the same discipline. New business function, new solution; not a new vendor cycle.

What the client gets — a working system in weeks, not a project in quarters.
01

First working dashboard live in 4–8 weeks; full platform in ~20.

02

Runs on existing data — CRM, ERP, email, logs. Nothing new to build.

03

Domain-first design — the business outcome is defined before the algorithm.

04

One advisor, many solutions — consistent methodology, low switching cost.

05

Measured on impact — fraud prevented, days saved, defaults avoided.

Track Record & Recognition

We’ve built a nationally recognised platform before.

You’re not betting on a first attempt. The team behind Thembian Systems has built, scaled and had its work studied at the highest level.

Flagship platform

SmartMile®

One of India’s first — and largest — pharma-retail SaaS platforms, built by the team behind Thembian Systems.

10,000+
retailers onboarded onto the platform
1,500+
engineers led across the founders’ careers
Recognition

IIM Bangalore case study, published by Harvard Business Review

Authored by the Indian Institute of Management, Bangalore and published by HBR — studied as a model of platform-led enterprise transformation.

Backed by

Microsoft Ventures — Accelerate program

Selected into the Microsoft Accelerator, validating the platform’s technical depth and market potential early.

Pedigree

200+ combined man-years of enterprise delivery

Careers spanning Siemens, CSC, Practo and Enlightiks — $80M P&L leadership beside $30M-scale enterprise AI architecture.

SmartMile® and platform credentials are presented for factual attribution of the founding team’s track record.

How We Engage

A Proof-of-Value. Your problem. Your data. Your decision.

Every engagement starts with a Proof-of-Value — a real use case, scoped together in our first conversation, built on your representative data in a secure sandbox. At the end of six weeks you have a working solution and a clear decision. The Proof-of-Value is fully credited against the full engagement if you proceed. If you don’t, you keep everything we’ve built.

01

Scoped to your highest-value problem

A three-filter framework — Decision Pain, Process Waste and Data Availability — finds the use case where a Proof-of-Value produces the clearest, most defensible result.

02

Built on your representative data

Work happens in a secure sandbox on your representative data — not a vendor demo, not synthetic data. What you see at the end is what runs in production.

03

Fully credited. Your IP. No lock-in.

If you proceed, the first payment applies in full against the engagement. If you don’t, you walk away with the prototype and the IP. Either way, you are ahead.

The Proof-of-Value works when both sides are invested. We bring expertise and time. You bring a defined use case, representative data, and a named contact who can make decisions.

Choosing Your Highest-Impact Use Case

We help you find it before we build it.

Not every AI use case delivers equal value. A simple three-filter framework identifies where a Proof-of-Value will produce the clearest result.

01

Decision Pain

“Which decision in your business is made most often, with the least confidence, on the oldest data?”

02

Process Waste

“Which workflow eats the most skilled hours on tasks that follow predictable rules?”

03

Data Availability

“Which system has the most complete, longest-running data that nobody is fully using?”

The highest-impact Proof-of-Value sits at the intersection of all three.

The People Behind Thembian Systems

You’re not betting on a brand. You’re betting on people who’ve done this.

SS
Suresh Satyamurthy
Co-Founder & CEO · Strategy, Commercial & Executive Advisory · ~35 Years
“Every organisation I’ve worked with has tried AI. Most are still waiting for it to show up in the P&L. The gap between investment and return is where Thembian Systems lives.”
  • Led ~$100M Siemens TMT P&L — navigated two major M&As
  • CEO advisory across the US, Europe & APAC
  • Co-founded a market-leading pharma-retail SaaS platform (SmartMile®)
  • Guest Faculty: IIM Bangalore, Friedrich-Alexander University, NID & SP Jain
MS
Madhav Sitaraman
Co-Founder & CTO · Technology Architecture & AI Delivery · 25+ Years
“Organisations spend millions on AI that never reaches production — not because the models are wrong, but because the data foundations and workflows aren’t there. That is the problem I exist to solve.”
  • Architected a $30M enterprise AI programme at CSC
  • Built 100+ person engineering teams
  • Co-founded Enlightiks (acquired by Practo)
  • Designed Agentic AI for pharma distribution
60+
Years combined founder experience
Fortune 500
Global delivery track record
Companies built
$80M+
P&L & programme leadership
Leadership & Advisory

Senior leaders across strategy, technology, and delivery.

NM

Nambi

Enterprise Transformation & Aviation

30+ years leading large-scale digital transformation, aviation MRO platforms and enterprise delivery. Former senior executive at Ramco, Wipro and Ultramain — $100M+ portfolios across Aviation, Defense and e-Governance.

RN

Ravi

Technology Architecture & Data Platforms

30+ years across financial services, logistics, healthcare and telecom. Expert in enterprise data architectures, AI/ML, cloud modernization and large-scale migrations — across IBM, Broadridge and Level 3.

PR

Prasanna

Delivery, Product & QA

17+ years in Retail and Healthcare software across product ownership, Agile delivery and quality engineering. Built and heads the Product Development Centre from genesis — delivery, roadmap, QA strategy and operations.

SB

Sandeep Bhatia

Advisor · Growth & AI

Enterprise growth and AI advisor — ex-EVP at Capgemini, a national-scale delivery leader with board-level experience across AI, consulting and large-account transformation.

Who We Work With

Enterprises that need the problem solved. Not just advised on.

🏢

Enterprises

Any size, sector or geography. We start with a Proof-of-Value — no minimum deal size, no long procurement cycle before you see something working on your data.

🔗

IT Service Providers & System Integrators

We work inside your delivery structure, bringing AI and Decision Sciences depth without the overhead — quietly, dependably, and to your standards.

Partner With Us
🧠

Leadership Teams Starting Out

A 90-minute Discovery Conversation with the founders to map where AI can realistically move your numbers. Free. No commitment.

Book a Conversation
For IT Service Providers & System Integrators

We make your AI programme stronger. Without making it complicated.

We slot into your delivery structure as a specialist AI and Decision Sciences team — bringing the depth your clients expect, without competing for the relationship you own.

Have a Conversation About Your Programme
1

Technical depth without overhead

200+ combined man-years of enterprise delivery and a $30M enterprise AI architecture pedigree — available as a focused team, not a large fixed cost.

2

Business and technical fluency in one team

An $80M P&L background sitting beside $30M-scale architecture means we speak to both the boardroom and the build.

3

Discretion and dependability

We work to your brand, your standards, and your timelines. Wherever the problem is, the lights are always on.

How We Deliver

Wherever the problem is.

We are a remote-first delivery practice, based in Bengaluru. Work happens in secure sandbox environments on your representative data, so geography is never the constraint — the problem defines where we work, not a map.

Remote-first delivery Secure sandbox environments Based in Bengaluru No time-zone excuse The lights are always on
Why Thembian Systems

A better fit for the problem you’re trying to solve.

  Large IT Integrators Global Consultancies Thembian Systems
Entry point$2M+ minimum$2M+ minimumProof-of-Value
Business & technical depthOne or the otherStrategy onlyBoth, every engagement
Working solution in 6 weeksBuilt-in
You own the application layer & your IPAlways
Founders in every engagementAlways
Any sector, any geography
Pre-built solution portfolio
SI / partner delivery model

We don’t compete on cost. We compete on control and accountability.

Get Started

One conversation. No commitment. See what’s possible in your business.

Two ways to begin. Both start with a conversation, not a contract.

Path 1

Start a Proof-of-Value

A 90-minute scoping session to agree the use case, then six weeks of work on your representative data. Fully credited against the full engagement if you proceed.

Start a Proof-of-Value
Path 2

Book a Discovery Conversation

A 90-minute diagnostic with the founders to map your top 3–5 AI opportunities and a prioritised action plan. No charge, no commitment.

Book a Discovery Conversation